At Sam's Pamper Camper, we value your privacy and the trust you place in us to care for your pets. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information you voluntarily provide via our online forms, booking platform, or text-in keywords, including:

• Personal Data: Name, address, phone number, and email.

• Pet Data: Pet names, breeds, weights, and medical/grooming history.

2. How We Use Your Information

We use this data to create customer profiles, provide grooming services, process payments, and send both transactional and marketing communications.

3. SMS Disclosures & Consent (A2P 10DLC)

By providing your phone number and checking the "opt-in" box on our forms, you expressly consent to receive text messages from Sam's Pamper Camper.

• Types of Messages: You will receive appointment reminders, service updates, arrival alerts, and occasional promotional offers.

• Message Frequency: Message frequency varies based on your grooming schedule (up to 12 messages per month).

• Rates: Message and data rates may apply.

• Opt-Out: You may opt out at any time by replying STOP to any message.

• Help: Reply HELP for more information or assistance.

4. Data Protection & Sharing

We are committed to the security of your data. We implement strict access controls to limit who can view your information.

Our Promise on Data Transfers:

• No Sale of Data: We do not sell, rent, or trade your personal information.

• SMS Privacy: Mobile information and SMS opt-in data will not be shared with any third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties.

• Service Providers: Data is only processed by our essential service providers (e.g., Square, Groomer.io, and Talkroute) solely to perform business functions on our behalf. These providers are contractually obligated to keep your data private.

• Liability: Sam's Pamper Camper and mobile carriers are not liable for delayed or undelivered messages.

5. Your Rights

You have the right to:

• Opt out of marketing communications at any time.

• Request a copy of the personal data we hold about you.

• Request that we delete your account and personal information.

6. Policy Changes

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

7. Sharing of Personal Information

Sam's Pamper Camper will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

8. Opting Out of Text Messages

You have the right to opt out of receiving text messages from Sam's Pamper Camper at any time. To opt-out, you can reply "STOP" to any text message you receive from us. 

9. Consent and Opt-In

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. 

10. Contact Us

For any privacy-related questions, please contact us at samspampercamper@gmail.com or call/text 608-788-1734.